MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70 - 271 and 70 - 272 by Bill FergusonIf youre seeking MCDST certification, heres the book you need to prepare for Exam 70-271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content-including the very latest updates to the exams as well as case studies-and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two-in-one, value-packed guide.Inside youll find: Practical information on how to analyze problems and provide support to end usersHundreds of challenging review questionsBonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards
Authoritative coverage of all exam objectives, including:
Exam 70-271Installing a Windows Desktop Operating SystemManaging and Troubleshooting Access to ResourcesConfiguring and Troubleshooting Hardware Devices and DriversConfiguring and Troubleshooting the Desktop and User EnvironmentsTroubleshooting Network Protocols and Services
Exam 70-272Configuring and Troubleshooting ApplicationsResolving Issues Related to UsabilityResolving Issues Related to Application CustomizationConfiguring and Troubleshooting Connectivity for ApplicationsConfiguring Application Security
SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions plus bonus exams.
ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device.
Also on the CD youll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence.
Visit www.sybex.com for all of your Microsoft certification needs
Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
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MCDST - Microsoft Certified Desktop Support Technician
Please check the retired certifications and retired exams pages for the list of certifications and exams. Your retired certification will remain on your transcript. As a Microsoft Certified IT Professional MCITP your certification proves that you have the comprehensive set of skills to perform a particular IT job role, such as database administrator or enterprise messaging administrator. MCITP certifications are based on older versions of Microsoft technologies, and will decline in value as companies move to newer versions of our products. The existing MCITP certifications are currently valuable in the market and will remain valuable as long as companies are using the technology covered in your certification.
Microsoft Certified Desktop Support Technician (MCDST) is an entry level certification sponsored and supervised by Microsoft. This certification indicates that a.
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Sponsored by Microsoft , the M icrosoft C ertified D esktop S upport T echnician MCDST is an entry-level certification indicates the certificate holder demonstrates the knowledge and skills required to support end-users and troubleshoot desktop environments running on the Microsoft Windows operating system. This certification validates professionals for a number of job roles including help desk technician, customer support and technical support representatives and specialists. - The MCDST will qualify you for entry level jobs in IT, and by training with us we guarantee your success at passing your exams and finding a job. If you are looking for a new career please take time to review our specially designed Career Packages.
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